PRIVACY POLICY

This Privacy Policy describes how Erobold ("Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from erobold.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). "You" and "your" refer to users of the Services, including customers, website visitors, and other individuals whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, operational requirements, legal obligations, or regulatory updates. Any modifications will be posted on the Site with an updated "Last Updated" date. Where required by applicable law, we will notify you of significant changes.

How We Collect and Use Your Personal Information

To provide and enhance our Services, we collect personal information about you from various sources over the past 12 months. The nature of information collected depends on your interactions with us.

We may use this information to:

Communicate with you
Provide, improve, and personalize our Services
Fulfill legal obligations
Enforce terms of service
Protect our rights and those of our users

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site. "Personal information" includes data that identifies, relates to, or can be associated with you.

Information We Collect Directly from You

We collect the following information when you use our Services:

Contact Details: Name, address, phone number, email.
Order Information: Name, billing/shipping address, payment confirmation, email, phone number.
Account Information: Username, password, security questions.
Shopping Activity: Items viewed, cart contents, wishlist, loyalty points, referrals, gift cards, and purchases.
Customer Support: Information shared in communications with us.

Some features of the Services require you to provide specific information. You may choose not to provide certain data, but this may impact your access to certain features.

Information We Collect About Your Usage

We automatically collect information about your interaction with our Services using cookies, pixels, and similar technologies. This may include:

Device details
Browser type
Network connection information
IP address
Usage behavior

Information We Obtain from Third Parties

We may collect information from vendors and service providers, including:

Shopify: To support our Site and Services.
Payment Processors: For payment processing and fraud prevention.
Analytics & Advertising Partners: To optimize and personalize your experience.

Any third-party information obtained will be handled per this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Services: Processing payments, fulfilling orders, shipping, managing accounts, and processing returns/exchanges.
Marketing & Advertising: Sending promotional content via email, text, or mail. If you reside in the EEA, this is based on our legitimate interest under Art. 6 (1) (f) GDPR.
Security & Fraud Prevention: Detecting and preventing fraudulent, illegal, or malicious activities.
Customer Support & Service Improvement: Enhancing our user experience and resolving inquiries.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance and analyze our Services. For more details on Shopify’s use of cookies, visit Shopify’s Cookie Policy.

Most browsers accept cookies by default, but you can adjust your settings to remove or reject them. Blocking cookies may impact certain functionalities of our Site.

Our Site does not respond to "Do Not Track" signals. To learn more, visit All About DNT.

How We Disclose Personal Information

We may disclose your personal information under these circumstances:

To Vendors & Service Providers: Including IT management, payment processing, fulfillment partners, and analytics providers.
To Business & Marketing Partners: For advertising and promotional activities.
To Third Parties with Your Consent: Such as social media platforms or shipping providers.
Within Our Corporate Group: To streamline operations.
For Legal Compliance & Business Transactions: In cases of legal obligations, mergers, acquisitions, or asset transfers.

Categories of Information Disclosed in the Past 12 Months

CategoryRecipientsIdentifiers (name, contact details)Vendors, marketing partners, affiliatesCustomer records (order/account details)Vendors, fulfillment partners, affiliatesCommercial information (shopping activity)Vendors, analytics providers, marketing partnersInternet activity (browsing behavior)Vendors, analytics providersGeolocation data (IP-based location)Vendors, security partners

We do not use or disclose sensitive personal information without your consent.

User-Generated Content

If you post reviews or content publicly, it may be accessible to others. We are not responsible for third-party use of publicly shared information.

Third-Party Websites & Links

Our Site may contain links to third-party websites. We are not responsible for the privacy policies, security, or content of these external sites.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us for deletion.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access & Correction: Request access to or correction of your personal data.
Deletion: Request deletion of your personal data.
Opt-Out: Opt out of certain data processing activities, including targeted advertising.
Data Portability: Request a copy of your personal data in a structured format.

To exercise your rights, please contact us at support@erobold.com. We may require identity verification before fulfilling requests.

By using our Services, you acknowledge and agree to this Privacy Policy.